Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "User") and SPADO Car Care ("SPADO", "we", "us", or "our") governing your access to our website (spado.in) and the booking of our doorstep car wash, detailing, and polishing services across Ernakulam, Thrissur, and surrounding regions in Kerala, India.

By placing a booking via WhatsApp, phone, email, or our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

2. Doorstep Service Venue & Utility Requirements

SPADO Car Care brings professional car detailing equipment directly to your designated location (home, apartment complex, gated community, or office parking).

• Parking Access: The customer must ensure safe, legal, and accessible parking space for the vehicle during the service period.
• Utility Provision: Customers must provide reasonable access to a clean water source and a functional electrical power outlet at the service location to operate our high-pressure washers and vacuum/detailing equipment.

3. Pricing & Payment Terms

• Vehicle Tier Pricing: Service package pricing is classified based on vehicle category (Hatchback, Sedan, or SUV).
• Post-Service Payment: Payment is collected after the car wash service is fully completed and inspected by the customer.
• Payment Modes: We accept cash, UPI, direct bank transfer, or authorized digital payment links.

4. Cancellation & Rescheduling Policy

• Free Cancellation: You may cancel or reschedule your booking free of charge anytime prior to the scheduled booking time.
• Non-Cancellation After Booking Time: Bookings cannot be cancelled after the scheduled booking time has passed or once the service team has arrived at the service venue.
• Rescheduling by SPADO: In cases of severe weather, power outages, or unforeseen emergencies, SPADO reserves the right to reschedule your appointment to the next convenient time slot without penalty.

5. Pre-Service Inspection & Pre-Existing Damage

To ensure transparency and protect both parties, SPADO technicians perform a routine pre-wash inspection prior to beginning work on any vehicle.

• Pre-Existing Conditions: SPADO Car Care is not liable for pre-existing scratches, dents, paint chips, loose body panels, cracked glass, rust, or existing mechanical/cosmetic defects present on the vehicle prior to service.
• Inspection Protocol: Any existing damage noted by our service team will be pointed out to the customer prior to washing.

6. Promotional Vouchers & Offers

• Promotional vouchers must be declared during booking and presented in original physical form to the SPADO technician upon arrival.
• Digital copies, screenshots, or transferred vouchers are not accepted. Vouchers are linked to registered mobile numbers.
• If a booking under a voucher is rescheduled prior to the booking time, voucher eligibility remains intact.

7. Governing Law & Jurisdiction

These Terms of Service shall be governed by, construed, and enforced in accordance with the laws of India.

Any disputes, claims, or legal proceedings arising out of or in connection with SPADO Car Care services or these Terms shall be subject to the exclusive jurisdiction of the competent courts in Ernakulam, Kerala, India.