Privacy Policy

1. Overview & Scope

This Privacy Policy applies to SPADO Car Care ("we", "us", or "our"), operating doorstep car wash, detailing, and polishing services through our official website (spado.in) across Ernakulam, Thrissur, and surrounding regions in Kerala, India.

By accessing our website, booking our doorstep car care services, or applying as a SPADO Service Partner, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect only the necessary information required to provide efficient, reliable doorstep services and manage customer support:

• Contact Details: Your full name, mobile / WhatsApp number, and email address.
• Service Location Data: Doorstep service address, landmark, gated community/apartment name, or office parking details.
• Vehicle Information: Vehicle category (Hatchback, Sedan, SUV), make, model, and specific service preferences.
• Service Partner Applicants: Full name, mobile number, email, city, age, two-wheeler availability, preferred partner plan, and relevant experience submitted via our partner application form.

3. How We Use Your Information

Your information is strictly used for legitimate operational and business purposes:

• To schedule, confirm, and execute doorstep car wash and detailing services at your specified location.
• To communicate booking status, technician arrival notifications, and customer support via WhatsApp, phone, or email.
• To dispatch assigned SPADO Service Partners and technicians to perform your service.
• To process customer inquiries, feedback, and promotional voucher redemptions.
• To evaluate Service Partner applications and contact candidates for onboarding.

4. Information Sharing & Disclosure

SPADO Car Care respects your confidentiality. We do not sell, rent, or trade your personal data to any third party for marketing purposes.

Your information is shared only on a strict need-to-know basis with authorized SPADO technicians and service partners assigned to fulfill your specific car wash booking. We may also disclose information if required by applicable Indian laws or government authorities.

5. Data Security & Retention

We implement administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, alteration, or misuse.

Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law and operational record-keeping.

6. Your Rights & Choices

You have the right to:

• Request access to or updates of your personal information held by SPADO Car Care.
• Request deletion of your account or personal details from our records.
• Opt out of promotional WhatsApp or marketing communications at any time by notifying our support team.